How to Select the Best BPO Company in Philippines

Outsourcing to the Philippines continues to become a viable option for major countries that require it for various industries. To date, the outsourcing industry has flourished by catering to the diversity of businesses available today including customer support, web design and maintenance, accounting, human resource, encoding, graphic design, book keeping, writing, online community management and more. Outsourcing thus offers opportunity for growth by lowering overhead costs and concerns.

Overseas, the Philippines proves to be the leading choice for outsourcing call center Philippines services given their inherent familiarity with Western culture, neutral accent, English-based education system, high literacy rate and large workforce pool. This means internal processes such as recruitment, training and hiring will be handled offsite by a BPO company who has access to Filipino employees lauded for their exceptional customer service and production quality as well as efficiency.

Highly trainable, willing to learn and ambitious individual means quality of service and production will always be at par with the global standard. The notable pool of talented and education professionals who are eager to work and begin careers in the Business Process Outsourcing sector assures this; and a culture more inclined towards Western ideals and familiarity with the language, work ethics and educational system makes them an ideal pool of talents.

To date, numerous blue chip companies now house their headquarters in the Philippines, where they have proven that Western or European, even Australian business standards, values and ethics are equal to their own. All of these contribute to abundant resources where large corporations as well as small to medium sized enterprises can benefit greatly.

Indeed, outsourcing in the Philippines gives organizations and corporations the kind of support they require to ensure smooth business operations. Clients of course are only given top quality results and efficient output. 

Trends of IT Outsourcing in the Philippines

The growth of information technology in Asia has been unprecedented. In the Philippines specifically, information technology outsourcing is a specific niche that continues to grow and contributes to the local economy. In software outsourcing alone, employment numbers have risen over 10% and order values have generated almost one billion dollars in revenue, largely credited to rising international demand and improved efficiency in terms of operations and production for business process outsourcing.

Notably, the shift from service delivery towards specialized product development has contributed to the growth the industry. Numerous companies have tapped into this obvious trend, thus establishing a significant production target following a four-year timeline.

With this, international companies are more confident about investing in the Philippines’ potential for business process outsourcing. While most businesses opt to scale down their outsourcing requirements in countries like India, the Philippine business process outsourcing sector in the country highlights a very promising outlook.  Anchored on several important elements, the Philippine BPO sector boasts a workforce of nearly half a million English proficient employees, placing the country nearly at par with outsourcing behemoth, India.

The evolution of the industry however, has prompted an industry originally focused on customer service to expand towards outsourced engineering, animation and information technology. Its growth gives the country a more positive outlook in terms of local economic growth and employment. 

Reasons to Choose Philippine Call Center Services

The rising reputation of the Philippines as a global outsourcing hub is unprecedented. Not only did the industry grow almost 50% since its inception in the country, but the growth of call centers in the Philippines has also provided numerous jobs that have lent itself to the improvement of the national economy.

As one of the biggest English speaking countries in the world, English is considered a primary language alongside Filipino. The volume of English-speakers who were educated following western and English educational platforms allows investors who seek call center outsourcing in the Philippines fresh graduates who are college graduates. This also means that you are able to lower operational costs and peripheral expenses.

To date, the call center industry today is largely focused on providing top customer service as well as slew of niche industry related services such as software development, engineering, human resources, medical transcription just to name a few.

Whether outbound or inbound, off shore call center services provide more efficiencies for the internal corporate operations of a given organizations and more and more people are inclined to take up its services today.

Today, call center in Philippines offer such a diverse range that any organization or business can tailor fit their service to what they exactly need. Given this, there is more reason to be optimistic about the growth of this industry in the country and the positive economic repercussions that will come from this on a more national scale.

Amit Kothiyal is a business writer and avid blogger who writes about business, entrepreneurship and business process outsourcing. For now he is writing about call center industries in Philippines and call center Philippines.

The Benefits of Hiring Recruitment Process Outsourcing in the Philippines

With obvious economic benefits and business operations improvements, outsourcing has become an important and significant business strategy. And while customer service was its original focus, outsourcing has expanded across so many branches, which paves the way for better business operations. In addition to customer support, outsourcing now straddles web graphics and design as well as maintenance, accounting services, help desk assistance, book keeping, abstracting and document conversion, search engine optimization, basic encoding and key boarding, community management, recruitment, engineering and IT. With the arrival and acceptance of outsourcing as a business tool, organizations are able to increase productivity by hiring a team or a staff offshore, but not at the expense of staffing costs.

Among all the biggest countries that offer outsourcing, foreign companies have favoured the Philippines as a base of their offshore operations. On top of access to a team of educated and highly articulate employees, niche specific business units, such as recruitment, has proven itself to be more efficient and cost effective, mainly through lessening the accountabilities of an organization as it pertains to prevalent employment issues. This means that the different elements pertaining to recruitment, including recruiting, hiring, and training can be handled by an outsourced team of employees.

Quality of course is important when it comes to recruitment process outsourcing and Philippine offshore services and output is lauded for following global standards. With the country’s extensive access to young professionals, Philippine BPO companies are equipped to provide quality service through its team of highly educated expert education in various industries. The Philippines’ familiarity with Western culture makes it easier and more efficient to train employees that are supposed to manage client relationships with foreign investors. Language is another advantage, as Filipinos are articulate in English.

Human resources outsourcing in the Philippines offers organization improved operational support that makes internal processes more efficient.  Through offshore recruitment, a company is able to tap into a bigger base of talents to fill their employment needs. This eliminates long queues, disorganized applicant data bases and more importantly, make the process of hiring a team member faster.  It’s also a good way to search for specific talents and skills.

Inbound vs. Outbound Call Centers

The growth of call centers was unprecedented—as an industry and as an essential facet of running a business that allows everyone to work more efficiently through inbound and outbound services to ensure that operations run more smoothly, especially when it comes to customer service. 

However, to ensure that you are able to utilize the potential of a call center effectively, you have to understand the different categories that define this massive industry. 

Typically, call centers are divided into two major categories, inbound call centers and outbound call centers. 

Inbound call centers, as the name implies, means the calls come in to the call center. They are mainly required to answer incoming phone calls and training is centered on answering services. To illustrate better, examples of inbound call centers are organizations that focus on technical support for various products, mostly electronics such as cellphones, computer software, consumer electronics and other similar products, airline ticket reservations, hotel or travel reservations. 

On the other hand, outbound call centers focus on making calls going outside. Which means it’s a business that makes outbound calls, typically for sales or customer support. In this case, a call center agent is likely given a call list where each outbound call is designed to establish better customer relations with other organizations or businesses. For outbound call centers, lead generation is a primary objective, as is telemarketing and debt collection. 

While it may seem that inbound and outbound call center services are very different from each other, the intent of providing top customer support creates a common bond. In both industries, extensive training to achieve the right level of quality servicing is required and both are utilized to ensure that customers are given professional and informative customer support. The growth of this industry is unprecedented and it’s likely because of the kind of investment that the big players have given towards the development of its infrastructure and the training of its work force. 

We hope, now you have understood the real difference between inbound and outbound call centers. Article is originally created and edited by GSS Philippines (Philippine Call Center) to make you understand the basic difference between outbound and inbound call center.

Why the Philippines is known as the Best BPO Site

The opportunities the business process outsourcing has provided the Philippines, in terms of professional and economic growth,is undeniable. The support of the government has in fact been very evident, allowing major corporations and industries to relocate their BPO services and BPO consulting to the Philippines; especially since business process outsourcing in the Philippines is just a facet of a fast-rising offshore industry.

All things considered on the economic front of the call center industry, what are the other reasons why people love offshoring to the Philippines? Here’s a quick rundown -



1. Get access to smart and promising workforce. Filipinos are known around the world for their intelligence, eloquence and diligence. Here, you will likely meet more highly-skilled and competed, natural English-speakers than anywhere else in Asia. An estimated graduate by 2013 alone is nearly half a million. From that number, 50,000 will be IT graduates. The country has a literacy rate of 92.6% and an average age of 22.9 year olds that will give corporations access to young, fluent individuals which they can train and grow within this industry.

2. Above average academic excellence. In the Philippines, the educational system has been built to follow the western academic paradigm, with a government that is consistently striving to improve the quality of education.

3. Neutral accents as an advantage. An accent may not be at the top of the list of priorities when considering business outsourcing, but it certainly is an edge. Filipinos have the advantage of being a predominantly English speaking country, due to it’s strong historical ties with America.

4. Lower business costs. In the realm of business, lowering business costs translates to higher profits and a lower number of legal holidays as opposed to India, which is currently the country’s biggest competitor for business process outsourcing.

5. Internet and tech-savvy. As an industry anchored largely on the Internet and technological support, Filipinos are known for how well they work with the latest advances online and the Internet making Filipinos more significantly ‘wired in.’

6. Desirable tourist destination. It’s a tropical country, how can you go wrong working in a tropical country. Over seven thousands islands that you can explore, including some of the most beautiful beaches recognized all over the world—and offshoring in the Philippines allows you to experience the best of both worlds: the opportunity to grow your business and the chance to do so in a country as beautiful as the Philippines.

Why Philippines is the Best Place for Call Center Outsourcing

Around the world, corporations are discovering the benefits and perks of putting their customer service needs offshore. The Philippines in particular has been taking the spotlight when it comes to offshore services as the industry continues to expand.

It is certainly a more efficient take on running a business. Offshoring allows for the growth of a fast-paced global industry that provides for bigger opportunities across the world, including rising economic contributions. How?

A country like the Philippines gives corporations access to a workforce that prides themselves for good educational levels, neutral accents and fast learning curves. This then gives more opportunity for companies to focus on training their team towards lead generation, collection, sales, customer care, verification calls, surveys, help desk functions, fax broadcasting, market research, website promotions, tech support, email support, appointment scheduling, customer win-back, customer reactivation, cross-selling, up selling, customer services, sales follow up and data entry. All the basic requirements and services provided by top call centers around the world.

Sited as one of the most technologically savvy and ‘wired in’ countries around the world, Filipinos are known for their familiarity with the latest technological advances—whether via mobile or desktop. This fact makes the Philippines a preferred country for call center outsourcing given its growing reputation as a trade hub in South East Asia, in addition to the ease and convenience that a predominantly English speaking country can offer for inbound call center services companies.

Currently, the Philippines is technologically equipped to cater to any corporation interested in offshore call center customer service, that it can easily tailor fit technology for whatever industry or service required. A multi-level support structure ensure that customers receive great service and more efficiently. Round the clock resources allow customers access to a team of expertly trained agents who can attend to their needs.

Financially, offshore customer service call center services allow businesses to save time and cut budgets to control costs in this ever inflated economic landscape. Saving on important financial expenses means you can put the budget towards more specific and specialized functions that allow you to focus it on training and more specialized functions.

On a cultural front, the inherently westernized culture that is predominant in main cities and the capital makes it easier for offshore call centers to transition operations from their base operations to the Philippines. Filipinos are very familiar to American and Western cultures and values, which can be credited mostly to the country’s colonial history that dates as far back as the United States during World War 2 and the United States having governed the country from 1898 to 1946.

Known for being a hospitable, genial and generally laid-back country, not to mention the tropical setting, the Philippines creates a very easy-going work environment where team members and managers also have the opportunity to further their educational opportunities and training options.

As an industry that offers significantly competitive pay grades, the call center industry creates a very desirable workplace. And as the industry continues to grow in the country, the local call center industry will continue to be a source of economic and professional pride for the Philippines.